Language Solutions is ISO certified

Language Solutions has received ISO 9001:2008 Quality Management Certification from BSI International Registrars.

We started working on ISO Certification in late January and managed to get our Quality Manual documented and successfully completed both of our planned audits with BSI (Stage I and Stage II) by August.

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We were particularly successful with ISO certification because we've listened to the requirements from the ISO standard and let our processes (that were driven by customer requirements, innovation and through industry best practices) lead us to achieving the requirements rather than the other way around. During the audit it became apparent to the auditor that we had created a system of processes that is effective and fits with the needs of our clients.

The culture of Quality Management and Quality Excellence was already ingrained in our organization. During our test phase we learned that 80% of the ISO requirements were already met when we started and we made further improvements to our process to ensure that we met all of the requirements. The mindset of quality management and continuous process improvement was shaped by our involvement in Baldrige Performance Excellence and provided us with better understanding how ISO could be beneficial to our organization. ISO gave us new tools to use in our quest for performance excellence and is playing an active role in the every day management of the organization.


Implementation of ISO can be a daunting task, but it can be very rewarding if approached with the intent to make the organization better. We believe that ISO is an important addition to the success of our organization. The ISO certification is just the start. We plan to continuously review our Quality Management System against the requirements of our customers using the ISO standard and Baldrige Best Practices in our management toolkit.

Size does matter!

So.... you are choosing a Language Service Provider or LSP as they are known in our industry or maybe you want to find a new provider..... what size company will fit your needs? Well that is something that should definitely be discussed with any providers you might consider - your needs......not their size. That should be the first point of discussion.

In our Industry, there are a lot of large translation providers - some public and some private. Allow me to make the case for you to consider a smaller organization. What are the advantages for you?

Our culture here at Language Solutions is based on a Customer First culture where we strive to truly understand not only your needs but those of your organization as well. What is your experience going to be with Language Solutions? As a smaller company, we can deliver on a Customer First model much better than a larger company can.

Agility - we have agility as a smaller organization and can move more quickly in response to your needs to serve you better. We have the capacity for rapid change and flexibility according to your customized needs.

Service Driven - you will have 2 dedicated points of contact for your projects. We don't have a rotating staff of project managers and as a smaller company, our employee retention levels are much greater than a larger organization so you won't be with a new person each time!

Long Term Relationships - Instead of a Service Level Agreement that is based on deliverables, why not consider an outcomes based relationship agreement. Let's discuss together what you want from our partnership and then set up accountability measures for that.

Involvement and Investment - As the President of this organization, I am involved in your growth and help to drive your performance. For some of our clients, this means meeting with their end clients to help answer questions, bring strategy to the table, being their first call for any language related question or challenge - true collaboration. What does collaboration mean for you? What kind of support would you benefit from?

A partnership that focuses on collaboration also leads to trust. I challenge you to look beyond price and see whether you are receiving value from the relationship you have or wish to have.